FAQ

What shipping methods do you offer?

All orders are shipped with Canada Post and are tracked. We offer Expedited, Xpress Post and Priority shipping options.

How long does shipping take?

We ship from Quebec, Canada. Depending on the shipping method chosen and delivery location orders can take 1-5 days to reach their destination. More accurate shipping times are given when choosing the shipping method.

When will my order be shipped?

All orders placed before 2pm EST MON-FRI will be shipped same day. If placed after 2pm EST orders will be shipped the following business day.

What payment methods do you accept?

We only accept Interac e-transfer at this time. It is very easy to use and detailed instructions will be given after the order is placed in an order confirmation email.

Can I exchange or return my product?

All unopened products purchased from MY KRATOM CANADA can be returned within 14 days of delivery for a full refund or exchange.

Opened products purchased from MY KRATOM CANADA can be returned for an exchange within 14 days of delivery if 80% of the product remains. No refunds are available for opened products!

A return label will be provided by us free of charge and once we receive the return we will process the refund or exchange.

Do you have test results?

Every batch is tested domestically in Canada and some of our results are posted on the products page if you scroll down.